All our products are packed with extra care to assure no damage occurs as well as being fully insured during transit for extra peace of mind!

Please note colours on computer screen or phone are as close to the actual colourings of the insect as is possible to reproduce online. Some minor differences may occur.

If you receive your item damaged, please contact us within 7 days of receiving your item. You will also need to take it to your local Post Office and fill out a “Damage Report” to start the refund process as your item is Australia Posts responsibility during transit. You may be required to take photos of the damage, including the box and packaging as well as the item.

You are only entitled to a refund if an item is faulty or has a major problem. We do not offer refunds or exchanges if you change your mind.

Refunds on faulty items

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a refund will be issued to your credit card or original method of payment.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have any questions related to refunds and returns, please don’t hesitate to contact us.